Introduction & Privacy Commitment
Batjili88.com (referred to herein as "we", "our", or "batjili88") takes your privacy very seriously. This Privacy Policy fully explains how we collect, use, protect, and share your personal information through our website, mobile application, and other services.
We comply with international data protection laws and local Bangladesh data protection regulations. This policy applies whenever you use the site and covers all identity-related information.
Our promise: your data will never be sold to third parties without your consent.
What Information We Collect
To improve your experience on batjili88 and deliver secure services, we collect several types of personal information.
- Registration Details: Full name, email address, phone number, date of birth, gender, and country of residence.
- KYC Verification: National ID card, passport, or other government-issued identity document (uploaded as a scan).
- Payment Information: Bank account numbers, mobile banking references, and digital wallet details (not stored directly — we only retain transaction records).
- Gaming Activity: Gaming history, betting data, win/loss records, and account balance.
- Device Information: IP address, browser type, operating system, device identifier, and geolocation.
- Communication Records: Email and chat logs from your interactions with support, as well as messages you received from us.
To protect your privacy, we never store your password in plain text. Passwords are kept encrypted and are inaccessible to any employee.
How We Use the Information We Collect
Batjili88 uses the information it collects for the following purposes:
- To create, manage, and secure your account.
- To process deposits, withdrawals, and other financial transactions.
- To deliver gaming services and improve your gaming experience.
- To provide customer support and respond to your inquiries.
- To prevent fraud, legal violations, and unlawful activity.
- To verify age and ensure KYC compliance.
- To comply with legal and regulatory requirements.
- To send you promotional messages and updates, with your consent.
- To perform statistical analysis for the purpose of improving our website and services.
Data Protection Measures
Batjili88 applies industry best practices and cutting-edge technology to keep your personal information secure.
- SSL Encryption: All data transmissions are protected with 256-bit SSL encryption.
- Database Encryption: Data stored on our servers is encrypted using advanced encryption algorithms.
- Firewall Protection: Our servers are protected by advanced firewalls that prevent unauthorised access.
- Regular Audits: We undergo regular audits conducted by third-party security specialists.
- Access Controls: Only authorized employees can access your information, and they are bound by confidentiality agreements.
- Two-Factor Authentication (2FA): We offer 2FA to help keep your account more secure.
We are ISO 27001 certified and comply with international data protection standards, including GDPR.
When We Share Information
Batjili88 shares your personal information only in limited circumstances and strictly on a need-to-know basis.
- Payment Processors: We use licensed payment gateways for all deposit and withdrawal transactions.
- Banks & Financial Institutions: For mandatory financial regulatory compliance.
- Law Enforcement Authorities: In response to legal proceedings or government requests.
- Service Providers: For website hosting, email services, and customer support services.
- Analytics Tools: Anonymised data used to analyse website traffic and user behaviour.
- With your consent: Only when you have given permission to share information elsewhere.
We never sell your personal information to third parties for marketing or commercial purposes.
Cookies & Tracking Technologies
Batjili88 uses cookies and other tracking technologies to improve the user experience and maintain platform security.
- Essential Cookies: Required for account login, session management, and security features.
- Preference Cookies: To remember your language preference, theme selection, and other settings.
- Analytics Cookies: To analyse website traffic and user behaviour.
- Advertising Cookies: For targeted advertising and recommendations (which you can opt out of).
You can disable cookies through your browser settings, though this may affect certain site features. If you send a Do Not Track (DNT) signal, we will endeavour to honour it.
Your Privacy Rights
Under international data protection law, you have the following rights:
- Right to Access: You can ask us at any time what information we hold about you.
- Right to Rectification: If your data is inaccurate or incomplete, we will correct it.
- Right to Deletion ("Right to be Forgotten"): You can request that your data be deleted when it is no longer needed.
- Right to Restrict Processing: You can request that we restrict the processing of your data.
- Data Portability: The right to have your data transferred directly to you or to another service.
- Right to Object: You may object to certain types of processing (such as marketing).
To exercise these rights, contact us at [email protected]. We will process your request within 30 days.
Data Retention Period
We retain your data only for as long as necessary. Retention periods depend on the purpose:
- Account Data: Retained for as long as your account remains active and as required by law.
- Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
- Gaming Logs: Retained for a minimum of 3 years for regulatory compliance and fraud prevention.
- KYC Data: May be retained even after account closure to meet compliance and legal requirements.
- Support Records: Typically up to 1 year, or longer if required by law.
After the retention period expires, all data is securely deleted or anonymized.
Policy Changes & Updates
Batjili88 reserves the right to update this Privacy Policy at any time. Changes take effect immediately, and we will notify you by email if the changes are significant.
- The updated policy will be posted on this page.
- The date of any changes will be clearly indicated with a "Last Updated" tag.
- For significant changes, we may request your consent again.
- If you do not accept the changes, you may choose to close your account.
To view the history of policy changes, please contact support. We maintain an archive of previous versions.